Frequently Asked Questions

1. What age range are your toys suitable for?
Our toys are designed for children aged 3 years and up, depending on the product. Each product page provides the recommended age range.

2. Are your toys safe for kids?
Yes! All our products are made from non-toxic, high-quality materials and meet international safety standards. Adult supervision is recommended for younger children.

3. How long will it take to receive my order?

• UK: Standard 3–5 days, Express next day delivery available.
• International: Standard 10–14 days.
  Processing may take up to 3 days, and longer during sales or holidays.

4. Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated at checkout. Please note that customs duties and taxes may apply depending on your country.

5. Can I track my order?
Absolutely. After your order is processed, you’ll receive a tracking number via email. You can also track orders directly on our website.

6. What if my parcel is undeliverable?
If your parcel is returned, shipping costs may be deducted from your refund. You may also choose to have it resent for an additional shipping fee.

7. How can I contact Growing a Genius?
For any questions or support, email us at growingagenius@outlook.com.

8. Can I return or exchange a product?
Yes. Please refer to our Returns & Refunds Policy for detailed instructions on returning or exchanging products.

9. Do you offer gift packaging?
Yes! Select the gift wrap option during checkout to add a special touch to your order.

10. How can I stay updated on new products and offers?
Subscribe to our newsletter on the website to receive updates, promotions, and exclusive deals directly in your inbox.